Personalized Gift Voucher

My package is lost/I haven't received my order… what should I do?

Contact me as soon as possible via hello@marie-alhomme.com or by phone at +33(0)661356222.

What do you do with your production offcuts?

Your own bespoke fabric offcuts aren't covered here: they're always sent back to you with your finished piece, unless you tell me to keep them or dispose of them differently.

As for my own production offcuts: nothing is thrown away if I can help it. They're reused in my workshop for reinforcement, worked into mosaics to create larger pieces, or used as is for small creations (keychains, bookmarks...). The rest is given away depending on its nature and size: to other artisans (such as jewellery makers), or to associations, community centres and schools for their workshops.

Is it possible to order a custom piece?

In addition to the original creations offered on the website and created on inspiration, I offer an on-demand solution to create pieces that match your emotions, designs that reflect you. To achieve this, I've created the Bespoke Service.

Through this service, I offer to create a piece that reflects you, using your sentimental fabrics, fabrics from my stock, or even fabrics I find specifically for you. My creativity and expertise, combined with your imagination, have no limits.

1. First Contact
2. Defining Project
3. Estimate & Order
4. Crafting the Magic
5. Delivery & Wonder

1. Shoot me an e-mail or use the appointment request form to book a visio call, during which we will discuss all the parameters of your project.
2. I will then work on a detailed personalized offer for the entire process, and send you a quote.
3. Once the quote is accepted, I will send you a final invoice that you can pay in three installments via bank transfer: 40% non-refundable deposit ; 30% work-start installment ; 30% balance right before shipping.
4. I'll then start working my magic to craft your very own custom creation. Depending on your wishes, I will update you with pics and videos through the whole process... or keep the secret until you open your package!
5. Finally, it's time for me to ship your tracked and insured package, and for you to eagerly stalk it until you can at long last marvel at unboxing it :)

What are the payment methods and conditions?

Payment can be made in several ways:

• Right away on the website, by credit card or PayPal: your order will be shipped immediately ;
• In 4 installments with PayPal (on the website, subject to acceptance by PayPal): at no additional cost to you, and your order will be shipped immediately ;
• Deferred payment by bank transfer (with direct contact according to your preferences): your order will only be shipped upon receipt of the full payment.

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