Terms of Services

Last updated: 10/01/2026

MARIE ALHOMME MATHAUD (EI), a French sole proprietorship, operates the website https://marie-alhomme.com (the "Website").

Complete contact details:

13 route de Saint Victor – 42170 SAINT-JUST-SAINT-RAMBERT
Self-employed Madame Marie ALHOMME MATHAUD
Tel: +33 (0)6 61 35 62 22
Email:
Siret Number: 451 579 593 00067
VAT not applicable – article 293 B of the General Tax Code
Unique Identifier (IDU) – packaging EPR scheme: FR538566_01YZWP

These General Terms and Conditions of Sale ("GTC") define the rights and obligations of the Parties, namely MARIE ALHOMME MATHAUD (EI) (the "Seller") and yourself (the "Client"), in connection with the purchase of products and creations (the "Products").

Together with the order placed with the Seller and, where applicable, the accepted quote, they form a contract (the "Contract") between yourself and the Seller.

Any order, whether placed on the Website or by any other means, implies acceptance of these GTC. For orders placed on the Website, this acceptance is express and given by ticking the box provided for this purpose.

We invite you to read these GTC carefully, and to print them and/or save them on a durable medium, before confirming your order.

Article 1 – Products

1.1 Products offered

The Seller offers:

  • "Ready to adopt" pieces (Cogitations and Intuitions ranges, including "Almost Perfect" pieces): finished creations, one-of-a-kind pieces or very limited series, in artistic leather goods as well as in Kinusaiga;
  • made-to-order creations, in leather goods as well as in Kinusaiga: the Essentials (predefined models, personalised with materials chosen or provided by the Client) and fully bespoke creations (designed entirely to the Client's requests, most often from textiles the Client provides, such as sentimental leather goods or bespoke Kinusaiga artworks);
  • Kinusaiga kits;
  • Coucou Hibou and Ocebo' mirrors, as well as the transformation of a Coucou Hibou into an Ocebo';
  • gift vouchers and Kinusaiga workshop gift vouchers.

1.2 Product descriptions

Each Product is presented on a page describing its essential characteristics and its price. Photographs faithfully represent the pieces; slight colour differences may however appear depending on the screen used.

"Almost Perfect" pieces have slight cosmetic imperfections, described on their product page and reflected in their price. These imperfections, known and accepted by the Client at the time of purchase, do not constitute a lack of conformity.

For Kinusaiga kits, the photograph shows the intention of the design (colours, mood), not the exact fabrics: kits are assembled by hand from offcuts and limited stocks, and the fabrics supplied may vary from one kit to another.

If in doubt about a Product, the Client is invited to contact the Seller before ordering.

Article 2 – Orders

2.1 Orders on the Website

The Client selects the Products, chooses a delivery method, reviews the total price (Products and delivery costs), accepts these GTC by ticking the box provided, then confirms and pays for the order.

2.2 Orders by other means

The Client may also order by email, by phone (with written confirmation), through the messaging of the Facebook page (facebook.com/marie.histoires.textiles) or the Instagram account (instagram.com/marie.histoires.textiles), or by post to the Seller's address. The Seller then sends a summary or a quote (Products, price, delivery method and costs). The Client's approval of this document constitutes the order and acceptance of these GTC.

If payment is not received within ten (10) days of the order, the order is cancelled and the Products may be put back on sale.

2.3 Confirmation, changes and cancellation

The Seller confirms each order, then its shipment, by email.

The Client may request a change to, or the cancellation of, an order for "Ready to adopt" Products or kits within six (6) hours of purchase, by email or phone, as long as it has not been shipped. After that, the right of withdrawal still applies (Article 7).

Article 3 – Made-to-order creations

This article applies to the Essentials, fully bespoke creations and sentimental leather goods, bespoke Kinusaiga artworks, personalised Coucou Hibou and Ocebo' mirrors, and transformations.

3.1 Process

The project is defined with the Client, usually during a discovery video call. The Seller then sends a proposal and a quote specifying the model, the materials, the price and the estimated production time.

3.2 Payment and deposit

Unless the quote states otherwise, the price is paid by bank transfer in three instalments:

  • 40% on acceptance of the quote, paid as a deposit ("arrhes" under French law);
  • 30% when production starts;
  • the remaining 30% once the creation is finished, before shipment. The Seller then sends the Client a photograph of the creation.

PayPal instalment payments are not available for these orders.

3.3 Cancellation

In accordance with Article L. 214-1 of the French Consumer Code, the sums paid when ordering are "arrhes": the Client may cancel the order by forfeiting them, and the Seller may cancel it by returning twice their amount to the Client.

If the Client cancels after production has started, the sums paid beyond the deposit are refunded, less the cost of materials purchased specifically for the order and of the work already carried out, on proof.

3.4 Fabrics and items entrusted to the Seller

When the Client entrusts a fabric or an item to the Seller, the Client drops it off at the workshop or sends it using a tracked shipping method, with the carrier of their choice. It is up to the Client to insure the shipment if they wish: the Seller cannot be held liable for loss or damage occurring during this transport.

On receipt, the Seller examines the fabric. If it turns out to be unsuitable for the agreed project, the Seller informs the Client and the Parties look for a solution together (another part of the fabric, another model, another material). Failing agreement, the fabric is returned to the Client and the sums paid are refunded.

During production, the Seller keeps the fabric with care and is liable for any damage attributable to the Seller. Nothing is cut without the Client's prior approval of the project.

The Client's attention is drawn to the fact that the item entrusted will be cut and transformed, and that any defects it may have (stains, wear, holes, fragility) may affect the creation.

The creation is shipped to the Client by tracked and insured delivery, together with the remaining offcuts, unless the Client instructs otherwise.

3.5 Lead times

The production time is stated on the quote. It runs from payment of the deposit and, where applicable, receipt of the fabric. If a delay is foreseeable, the Seller informs the Client without delay.

3.6 Withdrawal

As these creations are made to the Client's specifications or clearly personalised, they are not subject to the right of withdrawal (see Article 7.6). They are, however, fully covered by the legal warranties (Article 8).

Article 4 – Prices

Prices are stated in euros, net of tax: VAT not applicable, Article 293 B of the French General Tax Code.

Any delivery costs are shown before the order is confirmed. The applicable price is the one displayed at the time of the order or stated on the accepted quote.

Article 5 – Payment and invoicing

Payment is made by credit card or PayPal on the Website, or by bank transfer.

For purchases from the online shop ("Ready to adopt" pieces, kits, gift vouchers), PayPal may offer payment in instalments. Its availability depends solely on PayPal, which grants it or not depending on the order amount and the buyer's profile; the Seller cannot guarantee it will be available.

An invoice is issued for each order and sent by email. A paper copy may be requested by post, enclosing a stamped envelope addressed to the Client.

Professional Clients only: any late payment gives rise to late payment penalties equal to the rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, together with a fixed recovery fee of €40 per invoice (Article L. 441-10 of the French Commercial Code).

Article 6 – Delivery

6.1 Delivery areas

The Seller delivers in France and to countries outside the European Union. Other EU countries are not served for the time being: Clients concerned may contact the Seller to discuss their request.

Kinusaiga Products (kits and artworks) are delivered to mainland France, Monaco and the French overseas territories. They may be shipped to other destinations served when they accompany a leather piece.

6.2 Delivery costs

Delivery of leather goods is free within France. For other destinations, for Kinusaiga Products shipped on their own and for express shipping options, costs are calculated according to weight, size and destination, and shown before the order is confirmed.

6.3 Lead times

"Ready to adopt" pieces and kits are shipped within 24 hours, excluding weekends, public holidays and holiday periods announced on the Website. Faster shipping may be offered as a paid option. Transit time then depends on the carrier and the destination.

For made-to-order creations, the lead time is the one stated on the quote (Article 3.5).

If no lead time is stated, the Product is delivered no later than thirty (30) days after the order. If the lead time is not met, the Client may, after asking the Seller to deliver within a reasonable additional period, terminate the contract under the conditions of Articles L. 216-6 et seq. of the French Consumer Code.

6.4 Tracking and receipt

Delivery is made to the address given by the Client. A tracking number is sent upon shipment. The Client is invited to check that the address is correct: if an error causes the parcel to be returned, reshipping is at the Client's expense.

The Client is invited to check the condition of the parcel on delivery and, in case of any anomaly, to note reservations with the carrier and inform the Seller as soon as possible. This helps settle the dispute with the carrier; it does not affect the Client's rights under the legal warranties.

6.5 Unavailability

The Seller keeps the availability of pieces up to date. If an ordered Product turns out to be unavailable, the Client is informed without delay and fully refunded for the sums paid for that Product.

Article 7 – Right of withdrawal

Want to withdraw from a purchase made on the online shop?

Use our online withdrawal function: you will receive a dated acknowledgement by email.

Made-to-order creations are not covered, see below.

7.1 Period

Consumer Clients have fourteen (14) calendar days to withdraw, without giving any reason and without bearing any costs other than those set out below. This period runs from receipt of the Product ("Ready to adopt" pieces, including "Almost Perfect" ones, Kinusaiga kits) or from purchase (gift vouchers and workshop gift vouchers, see Article 9).

7.2 Exercising the right of withdrawal

The Client exercises this right:

  • for an order placed on the Website, through the online withdrawal function, available throughout the withdrawal period, using the order reference shown in the confirmation email;
  • whatever the ordering method, by sending the Seller, by email or post, the model form below or any other unambiguous statement.

The Seller sends the Client an acknowledgement of the withdrawal on a durable medium.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To MARIE ALHOMME MATHAUD EI, 13 route de Saint Victor, 42170 Saint-Just-Saint-Rambert, France, hello@marie-alhomme.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):  

Name of consumer(s):  

Address of consumer(s):  

Signature of consumer(s) (only if this form is notified on paper):  

Date:  

(*) Delete as appropriate.

7.3 Returning Products

The Client returns the Product no later than fourteen (14) days after communicating the decision to withdraw, to the following address:

Madame Marie ALHOMME MATHAUD
13 route de Saint Victor
42170 SAINT-JUST-SAINT-RAMBERT
FRANCE

Return costs are borne by the Client. The Seller recommends tracked shipping and careful packaging, ideally the original one: the Product travels at the Client's risk until received by the Seller.

7.4 Condition of the Product

The Client may handle the Product as they would in a shop to assess its nature and characteristics. The Client is only liable for any diminished value resulting from other handling: the Seller may then deduct that amount from the refund (Article L. 221-23 of the French Consumer Code).

7.5 Refund

The Seller refunds all sums paid, including initial delivery costs (up to the standard delivery rate), no later than fourteen (14) days after being informed of the decision to withdraw. The Seller may withhold the refund until the Product has been received back or until the Client has provided proof of having sent it, whichever comes first.

The refund is made using the same means of payment as the order, unless the Client expressly agrees otherwise.

7.6 Exclusions

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to:

  • goods made to the Client's specifications or clearly personalised: Essentials, fully bespoke creations and sentimental leather goods, bespoke Kinusaiga artworks, personalised Coucou Hibou and Ocebo' mirrors, transformations (Article 3);
  • leisure activities provided on a specific date, such as Kinusaiga workshops. The rescheduling and cancellation conditions for bookings made with a gift voucher are set out in Article 9.2.

Article 8 – Legal warranties

All Products are covered by the legal warranty of conformity and the legal warranty against hidden defects, including "Almost Perfect" pieces (except for imperfections disclosed before purchase) and made-to-order creations.

Legal warranties (notice required by Article D. 211-2 of the French Consumer Code; translation for information only, the legally required wording is the French text in the French version of these GTC)

The consumer has two years from delivery of the goods to obtain the application of the legal warranty of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal warranty applies to that digital content or service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.

The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair but the seller imposes replacement, the legal warranty of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if: 1° the professional refuses to repair or replace the goods; 2° the repair or replacement takes place after thirty days; 3° the repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or the costs of installing the repaired or replacement goods; 4° the lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining warranty period until the repaired goods are delivered.

These rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the application of the legal warranty of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This warranty gives the right to a price reduction if the goods are kept, or to a full refund against return of the goods.

To make a warranty claim, the Client contacts the Seller by email or phone, describing the defect (photos welcome). The costs of returning a defective or non-conforming Product are borne by the Seller.

Beyond the legal warranties, the Seller offers a repair and care service on quotation.

Article 9 – Gift vouchers and workshop gift vouchers

9.1 Gift vouchers

Gift vouchers are sold in units of €25, which can be combined. They are personalised and sent to the Client by email; a paper version can be posted on request. They are valid for six (6) months from the date of purchase, the expiry date being shown on the voucher. They can be used on the online shop and for a made-to-order creation.

9.2 Kinusaiga workshop gift vouchers

The workshop gift voucher entitles the holder to one (1) place at a standard Kinusaiga introductory workshop, as presented on kinusaiga-sentimental.fr. It is sent to the Client by email as a numbered PDF file within 24 hours of the order. It is valid for twelve (12) months from the date of purchase. It is not personal and may be passed on to someone else.

Places can only be booked with a voucher directly with the Seller, by email or phone, quoting the voucher number, subject to availability. Places booked and paid for through a third-party ticketing or registration platform cannot be refunded against the voucher.

Bookings may be cancelled or rescheduled free of charge up to seventy-two (72) hours before the workshop starts. In case of cancellation less than 72 hours before the workshop, or of no-show, the voucher is considered used, except in cases of force majeure.

If the Seller cancels a workshop, the booking is moved to another date and the voucher's validity is extended as necessary. If no workshop date is offered during the voucher's validity period, it is extended until the next date offered.

For a private or bespoke workshop (such as a hen party, birthday or team building), quoted on request, each voucher is worth forty (40) euros per participant, deducted from the final price.

9.3 Common provisions

The Client has a fourteen (14) calendar-day right of withdrawal from the purchase of a gift voucher or workshop gift voucher, provided it has not been used. After this period, vouchers are neither refundable nor exchangeable for cash, including when they have not been used during their validity period.

Article 10 – Miscellaneous

The Contract may only be amended in writing, accepted by both Parties.

If one or more provisions of these GTC are held invalid or declared as such under a law, regulation or final court decision, they shall be deemed unwritten and the other provisions shall remain in force.

These GTC are written in French and translated into English. In the event of any discrepancy, the French version prevails.

Article 11 – Applicable law, mediation and disputes

The Contract is governed by French law.

In case of difficulty, the Parties will seek an amicable solution. The Client may send a written complaint to the Seller by email or post.

In accordance with Articles L. 616-1 and R. 616-1 of the French Consumer Code, the Seller adheres to a consumer mediation scheme. If the prior written complaint has not been resolved, consumer Clients may refer the matter free of charge to the mediator:

MÉDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV
Centre d'Affaires Stéphanois SA
Immeuble L'Horizon, Esplanade de France
3, rue J. Constant Milleret
42000 SAINT-ÉTIENNE, FRANCE
or on its website: https://www.medconsodev.eu

Failing an amicable solution, the dispute may be brought before the competent court under the general rules of law. Consumer Clients may in particular bring proceedings, at their choice, before the court of the place where they lived when the Contract was concluded or where the harmful event occurred (Article R. 631-3 of the French Consumer Code).