Frequently Asked Questions

Here are the concerns and questions most often shared with me.

"It’s too expensive"

Each piece is unique: imagined and handcrafted in my studio in France.
The price reflects the technical skill, premium materials, and the uniqueness of an artwork designed to last and keep its aesthetic strength. A true favorite like this is cherished for years.

"I can’t afford it"

Payment in several installments (3 or 4 times) is possible.
For bespoke orders, I can also spread the creation stages over several months.

"I can’t picture it / I don’t know what I want"

I can send samples, provide sketches or diagrams, and discuss via video call or at the studio to clarify your wishes.
Together we refine every detail until we find the shape, material, and colors that truly reflect you.

"I’m afraid it won’t be ready in time for an event"

Artisanal creation takes time, but I can adjust the schedule, advise a design compatible with your deadline, and keep you informed at every step.
For ready-to-ship pieces, I ship within 12 hours and can arrange express delivery (Colissimo free of charge, Chronopost 10 a.m. option).

"What if I’m disappointed? / I’ve had a bad experience before"

Every project is approved step by step with a detailed quote, photos, and regular updates.
Nothing is started without your agreement, ensuring a result that meets your expectations.

Can my textile really be transformed?

Most materials (leather, wool, babywearing wraps, a loved one’s clothing, sports jerseys or activewear, baby clothes and comfort toys, a wedding dress or suit…) can be reused.
During the call, I clearly tell you what is feasible, or not.

What if my textile is damaged?

That’s common, and most of the time it’s not a problem.
We select the usable areas and I complete with premium materials to ensure strength and durability.

What if I have no idea what model I want?

No worries! I don’t lack imagination—or experience...
I guide you with questions and will suggest several visual directions (photos, videos, mockups).

"I’m afraid to cut into a sentimental fabric. What if I regret it?"

It’s natural to feel that hesitation. We work together to honor your story.
Each step is validated (photos, video call), and nothing is irreversible until you give the green light.

"Your style is very distinctive. Will it really feel like mine?"

My creative world guides my eye, but your aesthetic takes priority.
I put my know-how at the service of your story, not the other way around.

What happens to my fabric during and after the transformation?

Your fabric is precious — I know that, and I treat it accordingly.

During the transformation, I only use what's needed for the piece we agreed on. Offcuts come back to you. I always tuck them into your return parcel, unless you tell me to keep or dispose of them.

In practice:

• You send me your fabric (the whole garment, or the section you want transformed);
• I work from your piece, making the most of every centimetre in a thoughtful way;
• Any remaining offcuts travel back home with your finished creation.

If your fabric is very small or choices need to be made (where to position a motif, which section to prioritise), we talk it through before any cutting happens. Nothing is cut without prior agreement.

How much fabric do I need to provide?

It depends entirely on the piece you choose, but here are some concrete reference points:

• Pocket mirror (Ocebo'): a 6×6 cm piece is enough;
• Coin purse, wallet: roughly 20×20 cm to 40×30 cm depending on the model;
• Clutch, compact crossbody: approximately 40×40 cm to 60×60 cm;
• Medium-sized bag: from 50×80 cm upwards, depending on the silhouette;
• Slippers (size EU 38): 21×60 cm for the low version, 55×92 cm for the ankle version;
• Bomber jacket (size EU 38): 1.1 m × width (65 cm min) without sleeves, 2.2 m with.

A question I often hear about newborns: is a onesie or a small square of baby clothing enough? Yes, more than enough for a small piece (Ocebo', coin purse); for a larger bag, it's completed with a compatible fabric, always with your approval. There's also the Signature finish from the Essentials range, which makes it possible to use several small pieces together.
And of course, several fabrics can be combined too (the same person's clothes from different periods, or several siblings' garments, for example).

The good news: I also work with small pieces. If your fabric is on the tight side, certain finishes allow me to cut in free or geometric shapes and waste almost nothing. We work it out together during the discovery call, before any decisions are made.

And if you're not sure exactly how much fabric you have? Just take a photo, bring it to our first chat, and we'll figure out what's possible.

What's the difference between 'Essentials' and fully bespoke?

Both options use your fabric, benefit from the same care, and come with the same level of support — the difference is the starting point.

The Essentials
These are tried-and-tested pre-designed models (crossbody, coin purse, tote, slippers...) that I personalise with your materials. The silhouette is set; you choose the textiles, colours, and finishes. Perfect if you don't have a specific shape in mind yet, or if you want to keep a tighter rein on your budget. The result is still unique, because your fabrics are.

Fully bespoke
Everything is open: the shape, size, carry style, pockets, materials, threads, hardware... You can come with an existing pattern, a sketch, an inspiration photo, or just a vague idea to explore together. It's the most open-ended option — and therefore the most personal.

In both cases, we start with a discovery call so I can understand your fabric, your needs, and your vision. And in both cases, almost anything is possible.

Can I transform the clothes of a loved one who has passed away, as part of grieving?

Yes, and these are among the most deeply moving projects I get to work on. Your father's jacket, your grandmother's coat, the jumper you can't bring yourself to give away because it still smells a little like her... These fabrics carry something irreplaceable. Transforming them into an everyday object means giving them life again without erasing them, and for many people, this is part of the grieving process itself: the memory is no longer folded away in a drawer, it's worn, or displayed. I approach these projects with particular care: we take time to talk about the person, the story behind the fabric, what you want to preserve and how. The finished piece isn't just a bag — it's an object that continues to bear witness. And if several family members each want a keepsake made from the same garment? That's possible too. One piece of fabric can give birth to several different pieces, for several different people. We look at what the material can offer, together, without wasting any of it.

Can I combine fabrics from different people in the same piece?

Absolutely — and it can be extraordinarily beautiful. Blending your grandfather's jacket with your grandmother's scarf in one bag, weaving together fabrics from three generations in a clutch... these assemblages carry something powerfully symbolic, and they often produce visually rich and unexpected results. The only constraints are technical: the fabrics need to be compatible with each other (durability, thickness, structure), and each piece needs to be large enough for the planned cuts. But by playing with finishes — flat panels, patchwork, geometric or organic shapes — we can often work with small pieces and still create something coherent. We take stock together during the discovery call, looking at your fabrics and imagining the possibilities. Bring everything you have!

Can I follow the making of my piece as it happens?

You get to choose — and it's a genuine decision to make at the start of the project.

Full updates with photos: I send you photos and sometimes videos at each key stage — cutting, assembly, finishing. You see your fabric come to life step by step. Some people love this. Others find it only makes the waiting harder!

Total surprise: I work away quietly, you see nothing until you open the parcel. For those who want the sense of wonder to be fully intact, right through to the last moment.

Something in between works too: a message after the cutting stage, a photo mid-way, then the surprise finale.

Whatever you choose, one thing I promise: if something along the way needs your input (a motif placement decision, an unexpected colour choice), I'll reach out. You will never be faced with a fait accompli on anything that matters.

Can I order a bespoke transformation as a gift for someone?

Yes — and it's one of the most thoughtful gifts I've seen people give.

Offering someone a piece made from a fabric that belongs to them (or that belonged to a loved one) is a rare and deeply considered gesture. It takes a little organisation, but it's entirely doable.

A few practical points:

• You contact me and manage the whole project — the recipient doesn't need to be involved if you want to keep the surprise;
• You'll need to get hold of the fabric discreetly;
• I can help you choose the right model if you're unsure what would suit the person best;
• A thoughtful gift wrap can be arranged on request.

Tell me about your idea during a discovery call, and together we'll imagine something truly unforgettable.

What kinds of objects can you create, beyond bags and wallets?

Probably more than you'd imagine!

Here's what I can make from your sentimental fabrics:

Leather goods: backpack, crossbody, belt bag, handbag, sling bag, travel bag, tote, clutch, pouch, coin purse, wallet...

Accessories: pocket mirror (Ocebo'), babywearing mirror (Coucou Hibou), tie...

Textile/clothing: bomber jacket (child or adult), low slippers or ankle booties (sizes EU 25 to 47)...

Textile art: kinusaiga panel — a Japanese craft technique, very graphic, which transforms your fabrics into a framed wall piece.

If you have an idea that's not on this list, bring it up anyway. I haven't yet met a request I couldn't find some way to approach — and if I genuinely can't make it work, I'll tell you honestly from our very first conversation.

Do you offer support for a wedding, before, during or after the ceremony?

Yes, a wedding is a moment I can support at several stages.

Before or during the ceremony, we can create a fashion or décor piece carrying the presence of an absent or deceased parent, or matching pieces where each partner wears a little of the other's fabric. Afterwards, the dress or suit can become a bag, a wallet or, if you'd rather have something to display than to wear, a kinusaiga panel: the wedding fabrics take the shape of a wall piece, to keep on display in your home rather than folded away in a garment bag.

I'm clearing out a loved one's home, or passing on family belongings: is this something you can help with too?

Yes, absolutely. This is often a difficult moment: you don't want to throw everything away, but you can't keep it all either, and it's not always obvious what's worth transforming.

To sort through it, we look together at what has the most sentimental value or technical potential (sturdiness, thickness), with photos if that helps. You can send me a selection or bring everything you've found, and we move forward step by step during the discovery call.

Are technical fabrics (sport, dance, running) as sturdy as a classic fabric once transformed?

It depends on the fabric, but in most cases, yes. The stretch and fineness of some of these materials (lycra, softshell or technical jersey, for example) are actually an asset for kinusaiga panels, and conversely, they're compensated for very well in leatherwork with reinforcements (interfacing, lining), just like any other delicate textile. These fabrics also tend to have excellent resistance to abrasion and friction, which is a real plus for bags and wallets.

We talk it through together during the discovery call.

Is there a right time to start, or can I take as long as I need?

There's no good or bad time, only your own.

For a babywearing wrap, it can be transformed as soon as babywearing ends, or much later, once you've missed it enough to want to see it in a new form. For a loved one's clothing, there's no rush either: some people contact me a few weeks after a bereavement, others several years later. Take whatever time you need, I'll be here when you're ready.

Is it made to order or in stock?

Always made to order — there's no stock. Each piece is crafted after your order, in the materials you choose (yours or mine). The usual lead time is 4 to 8 weeks depending on the complexity of the design.

What are the finishes?

For leatherwork designs, the exterior of your piece is cut according to one of three finishes — each giving a distinct personality to your sentimental fabric:

• Signature: organic, fun and full of life. The fabric pieces are cut in free shapes inspired by my visual identity. Perfect for small scraps, or for a piece that sparkles.
• Plénitude: generous, rounded patches. The fabric fills the space with softness and serenity, for an elegant, calming result.
• Contradictions: intermediate, straighter, more geometric shapes — deliberately playing against the curves of the bag or wallet. An intentional graphic tension.

What materials do you work with?

Your sentimental textile or leather is always at the heart of the project. For the rest:

• Exterior (beyond the fabric you provide): by default salvaged leather (cowhide, lambskin, goat, pig…); optionally: certified organic cotton canvas, cork on 100% cotton backing, Nisiar (grape marc "leather")…
• Lining: 100% cotton poplin, cretonne or satin (organic where possible), 100% linen canvas, wool or wool-silk blend…
• Interfacings (by design): certified organic cotton batting, Decovil Light or Heavy, Texon, Jeffitex…
• Hardware: metal only — gold, antique gold, chrome, gunmetal, antique bronze, copper/rose gold, matte black, rainbow… Special colours available on request (extra cost and lead time).
• Handles & straps: leather, canvas, your own fabric (if enough quantity), cork… in simple or bi-material styles. Or pre-made strap in 100% organic cotton or polycotton, plain or multicolour, per brief.

"I love it, but I’m afraid it won’t be easy to wear"

A bold piece often becomes your signature.
It pairs beautifully with a simple outfit and naturally draws compliments. I can also share styling ideas if you’d like.

"I’m afraid someone else will buy it while I’m hesitating"

Each piece is unique.
I can send more photos or offer a short reservation option to give you time to decide.

"I like it, but I already have plenty of bags."

This one isn’t “just another bag”: it’s a true work of art with a soul and a story, not a simple accessory.

"Will this style really suit me?"

If a piece draws you in, it already resonates with you.
We are never one-dimensional: it might reveal a side of your personality still waiting to shine.

What is a kinusaiga textile panel?

Kinusaiga is a Japanese craft technique that involves creating panels by tucking pieces of fabric into grooves cut into polystyrene, mounted on a wooden backing.

The result looks like a fabric stained glass window: crisp, graphic shapes, vivid colours, subtle relief — and the living texture of real textile on top of it all.

For you, it's a way to transform your sentimental fabrics into a genuine work of art to hang on your wall: a babywearing wrap, a scarf, a childhood fabric... cut, rearranged, framed. The textile is no longer tucked away in a cupboard — it's displayed, celebrated.

I offer fully bespoke kinusaiga panels: motif, size, colour palette, fabric layout — everything is decided together. If this idea speaks to you, let's talk it through during a discovery call.

What is the Coucou Hibou babywearing mirror?

Coucou Hibou is a handmade leather portable mirror, designed specifically for people who carry their baby in a wrap or baby carrier.

It's there to help you see your baby without craning your neck: check that they're sleeping, that their hat is still on, that the wrap is correctly installed... even when you're on your own, even when your phone has run out of battery.

It's made in my studio with:

• a shatterproof acrylic mirror (safe around babies);
• a body in reclaimed leather, drawn and laser-cut by me;
• a sentimental fabric of your choice on the back (your babywearing wrap, or a piece from my stock).

Optional extras: a Heimess dummy clip (local wood, certified to nursery safety standards) and/or a protective fabric pouch.

And after babywearing comes to an end, it can have a second life: I offer to transform it into a pocket mirror (Ocebo'), so it keeps travelling with you in a new form.

Find out more about the Coucou Hibou

What's the difference between the Coucou Hibou and the Ocebo'?

Both are handmade leather mirrors, personalised with a sentimental fabric — but they serve different purposes.

The Coucou Hibou is designed for babywearing: a large flat mirror, intended to be clipped to a wrap strap or carrier using a dummy clip (optional). Sized to give you an easy glance at your baby. From €55.

The Ocebo' is a pocket mirror, more compact (78×65 mm), with a pivoting leather protection flap — designed to slip into a bag or pocket without the risk of scratches. It's also the transformation I offer when babywearing ends: the Coucou Hibou takes on a new life as an Ocebo'. From €55.

In short: the Coucou Hibou is for parents who carry, the Ocebo' is for everyone, everywhere, always.

"Cousettes Fantastiques" or "Marie Alhomme"?

At first, I named my brand “Cousettes Fantastiques”, and then split it into two at the end of 2022. I kept "Cousettes Fantastiques, Créations d’Exception" (Exceptional Creations) for the creative part and created "Marie Alhomme, Sublimatrice de Souvenirs" (Memories Alchemist) for the "custom-made" part.

During the course of 2023, I realized that I was not comfortable with this division and chose to consolidate everything under a single name again. I kept "Marie Alhomme", which seemed less diminutive and better reflected that it is a specific person offering both her creative universe and expertise. I added to it the tagline "Raconteuse d'Histoires Textiles" ("Textile Storyteller"), which perfectly summarizes my endeavour.

So, welcome to my world, regardless of its name: attention to detail and stories always takes precedence.

What is your story and that of your brand?

I am Marie Alhomme, a 43 years old woman, living in France in the Loire department (42) with my husband and two children. Creativity has always been a form of therapy for me, a balm for the mind and soul.
It's much more than a livelihood; it's a true passion.
Read more about me.

What is your working method?

For the Creative Studio, I work entirely by instinct. I select material combinations and patterns based on inspiration, guided by colors and textures. I let the ideas flow, close my eyes and visualize the expected result, and listen to the emotions it evokes in me, with the goal of physically translating them to share with you.

Once decided, I gather the materials with the necessary hardware in a labeled box, and they wait to be assembled. It's rare that I sew multiple bags simultaneously; I prefer to focus on one creation at a time.

After completing the piece, following several hours of passionate work (typically between 3 and 12 hours, with an average of 7 hours), I photograph it, create a custom protective pouch to its dimensions, craft a product listing to present it to you, and store it until it's ready to be shipped to you.

When that moment arrives, I carefully package it in its pouch (or, for smaller items, in locally and sustainably produced tissue paper), and then in plastic (retrieved or recycled bags, etc.) to prevent accidents during transport. I then write a short note on a flyer, add 2-3 business cards, and assemble everything in a cardboard box of the most suitable size to reduce my carbon footprint. In the same spirit, all my cardboard boxes are reclaimed, so don't be surprised when you receive them! Not only does this avoid overproduction and save boxes from the dumpster, but it also reduces the risk of package theft.

Bespoke Service creations are conceived with the same creativity and pursuit of excellence, only the process differs: YOU initiate the project.
You contact me because you liked an item in the shop and would like a version just for you, because one of my in-stock fabrics inspired you, or because you have a fabric with strong sentimental value that you want to celebrate by transforming it into something you can enjoy every day.
Find out more about this process lower on this page.

Are your products authentic?

All my creations are numbered and come with an identity card that includes the type, model, version, number, detailed materials list, and care instructions.
I'm working on a blockchain-based authenticity certificate, I'll update this page when it's ready.

Where/How are they made?

I make all my products in my workshop in the city of St Just St Rambert in the Loire department (42). I use several machines depending on needs: a professional sewing machine, an industrial sewing machine, a serger, a press (for eyelets, rivets, etc.), an iron press, and a manual skiver.

I carefully choose my technical supplies (interfacings, hardware, etc.) and some innovative materials (such as cotton-backed cork or silicon faux leather) from trusted suppliers.

My other fabrics and materials are mostly upcycled and come from renowned babywearing brands, dormant stocks from Haute-Couture/High-End houses (clothing and furnishings), scraps from High-End leather goods houses, as well as "seconds" from specialized boutiques (especially for faux leather) or from personal collections found at flea markets or on specialized second-hand websites.

Find out more about this on the Soulful Values page.

Why are there "Near-Perfect" items and what are they?

As part of my sustainable view of the modern luxury fashion, creating as little waste as possible is central. You can learn more about this on my Soulful Values page.

Is it possible to order a custom piece?

In addition to the original creations offered on the website and created on inspiration, I offer an on-demand solution to create pieces that match your emotions, designs that reflect you. To achieve this, I've created the Bespoke Service.

Through this service, I offer to create a piece that reflects you, using your sentimental fabrics, fabrics from my stock, or even fabrics I find specifically for you. My creativity and expertise, combined with your imagination, have no limits.

1. First Contact
2. Defining Project
3. Estimate & Order
4. Crafting the Magic
5. Delivery & Wonder

1. Shoot me an e-mail or use the appointment request form to book a visio call, during which we will discuss all the parameters of your project.
2. I will then work on a detailed personalized offer for the entire process. and send you a quote.
3. Once the quote is accepted, I will send you a final invoice that you can pay in three installments via bank transfer: 40% non-refundable deposit ; 30% work-start installement ; 30% balance right before shipping.
4. I'll then start working my magic to craft your very own custom creation. Depending on your wishes, I will update you with pics and videos through the whole process... or keep the secret until you open your package!
5. Finally, it's time for me to ship your tracked and insured package, and for you to eagerly stalk it until you can at long last marvel at unboxing it :)

What materials do you use to make my pieces?

Your sentimental fabric or leather is always at the heart of the project. For the rest, here is what I use by default:

• Exterior (beyond the fabric you provide): salvaged leather by default (cowhide, lambskin, goat, pig…); optionally: certified organic cotton canvas, cork on 100% cotton backing, Nisiar (grape marc "leather")… No faux leather, ever.
• Lining: 100% cotton poplin, cretonne or satin (organic where possible), 100% linen canvas, wool or wool-silk blend…
• Interfacings (by design): certified organic cotton batting, Decovil Light or Heavy, Texon, Jeffitex…
• Hardware: metal only — gold, antique gold, chrome, gunmetal, antique bronze, copper/rose gold, matte black, rainbow… Special colours available on request (extra cost and lead time).
• Handles & straps: leather, canvas, your own fabric (if enough quantity), cork… in simple or bi-material styles. Or pre-made strap in 100% organic cotton or polycotton, plain or multicolour, per brief.

How long does it take for a custom piece?

The time it takes will greatly depend on the complexity of your request, the availability of components, and my schedule, which varies depending on the time of year. On average, expect between 4 and 10 weeks. The quote I provide will contain an accurate estimate of the timeline, and I commit to responding as accurately as possible to your requests, while respecting the creative and production process.

What is the protective pouch included with the bags?

Every bag I create comes with a bespoke protective pouch, made by hand in my studio.

This isn't throwaway packaging — it's a permanent accessory, meant to be used every day to store your bag when you're not using it, protect it from scratches and dust, or keep it safe when travelling.

It's made in organic cotton satin, sewn to the exact dimensions of your piece, with an organic cotton drawstring to close it. It's branded Marie Alhomme.

For wallets, coin purses, and smaller accessories, I wrap the piece in tissue paper produced locally and sustainably (Papeteries de Montségur, Loire), rather than in a pouch.

What's the difference between the 'Cogitations' and 'Intuitions' ranges?

These two ranges reflect two different creative intentions, but share the same level of care and craftsmanship.

Cogitations: these pieces carry something. They illustrate a reflection, stand for an idea, can spark a conversation. Feminism, heritage, ecology, identity... When you wear a Cogitations piece, you're making a statement — sometimes subtly, sometimes very clearly.

Intuitions: these pieces exist for pure pleasure. A colour that vibrates, a texture that draws you in, a graphic tension that knows how to stay elegant. No declared message — just the feeling. Guaranteed to give you a little thrill.

In both cases, I only create what I feel a genuine need to bring into the world. Not to please everyone: to speak to someone. Maybe you.

Where do the fabrics and leathers used in Studio Créatif pieces come from?

As a rule, these are never the fabrics you entrust to me for a bespoke piece: those remain yours alone. The only exception: sometimes a client explicitly gives me her offcuts and asks me to find them a new life elsewhere. In that specific case, and only with her agreement, they may end up in a Studio Créatif creation.

Outside of these particular cases, Studio Créatif pieces come from my own research: rescued leathers, fabrics found at flea markets or second-hand, dormant stocks from luxury houses, offcuts from high-end leather goods... I choose and combine them following my inspiration of the moment, with no specific order behind them.

Find out more about my materials on the Soulful Values page.

What do you do with your production offcuts?

Your own bespoke fabric offcuts aren't covered here: they're always sent back to you with your finished piece, unless you tell me to keep them or dispose of them differently.

As for my own production offcuts: nothing is thrown away if I can help it. They're reused in my workshop for reinforcement, worked into mosaics to create larger pieces, or used as is for small creations (keychains, bookmarks...). The rest is given away depending on its nature and size: to other artisans (such as jewellery makers), or to associations, community centres and schools for their workshops.

What does it include?

The price of my creations (original or custom) is the result of a complex calculation that takes into account materials and equipment, labor, accumulated experience, and continuously updated expertise.

For your custom orders, is added the time spent defining your project (emails, chats, sketches, photos, etc.) and keeping you informed of its progress. More than just a product, you will have access to a fully personalized experience throughout the process.

Additionally, all my bags come with a protective pouch made of 100% organic cotton satin or 100% linen fabric, closed with a 100% organic cotton cord, that I custom-make specifically for each bag.

Why invest in one of your creations?

Investing in a unique "Marie Alhomme" creation means getting a high-quality fashion accessory, of course, but more importantly, it means sharing a deeply artistic, sentimental, and socially responsible journey.

These accessories that tell stories, theirs and yours, each different and rich in contrasts (colors, textures, styles), are filled with emotions and take you on a journey. They stand out from the ubiquitous uniformity of a traditional luxury industry that now only bears that name without really embodying it, between automation and standardization.

Their impeccable finishes and high-quality materials ensure that you can use them for a long time with pleasure. Their unique, bold, and assertive identity will elegantly reveal your personality, by day or by night. They will be unmistakably yours.

Finally, you know that you are supporting a French artisan who works in small volumes with a sustainable, reasonable, and thoughtful approach, in contrast to the excesses of a frenzied consumer society. A passionate craftswoman who constantly strives for excellence and pushes the technical and artistic boundaries of her practice.

Do I need to register to make purchases on the online store?

It's not necessary to have an account to place an order on this website.

Are payments secure?

Payment security is an absolute priority on my website. I understand the importance of trust in online transactions, which is why I make every effort to provide you with a secure and reliable payment environment.
Payment is secured by SnipCart, a reputable payment service provider, an expert in online transaction security. This partner uses advanced security protocols to ensure the confidentiality and integrity of payment data. I do not store your credit card details or other sensitive information on my system, adding an extra layer of protection.

If you have any concerns or additional questions regarding the security of payments on my site, please don't hesitate to contact me. I'm here to provide you with the necessary answers and ensure you have a stress-free online shopping experience.

What are the payment methods and conditions?

Payment can be made in several ways:

• Right away on the website, by credit card or PayPal: your order will be shipped immediately ;
• In 4 installments with PayPal (on the website, subject to acceptance by PayPal) or with Alma (you’ll need to contact me first so that I can provide you with a dedicated link): both are offered at no additional cost to you, and your order will be shipped immediately ;
• Deferred payment by bank transfer (with direct contact according to your preferences): your order will only be shipped upon receipt of the full payment.

Can I place an order by phone?

You can contact me by phone at +33(0)661356222, and I will provide you with a final invoice that you can then pay by bank transfer or credit card.

Can I modify or cancel my order?

It's possible to modify or cancel an order within 6 hours of purchase. To do so, please contact me as soon as possible via hello@marie-alhomme.com or by phone at +33(0)661356222.

Once your order has been shipped, I cannot cancel it. In that case, you will need to wait to receive it and then return it within 14 days of delivery, at your own expense, and I will refund you according to the terms outlined in the Terms Of Services.

How do you ship?

Delivery of your order is an essential part of my customer service. I strive to provide you with a reliable, fast, and convenient delivery experience, so you can quickly enjoy your purchases.

Once your order is placed, I ensure that your items are carefully packaged and prepared for shipping. I choose the most suitable packaging options to protect your products during transportation.
My pieces are thoughtfully wrapped and shipped in upcycled cardboard boxes (read more).

Each bag is protected by its custom-made satin drawstring pouch, made from 100% organic cotton satin or 100% linen fabric, and closed with a 100% organic cotton cord, that I custom-make specifically for each bag.
Wallets and other small items are wrapped in tissue paper, either new (locally and sustainably produced) or recycled depending on their size.

I offer free shipping to France. For all other destinations, I aim to maintain competitive and transparent shipping costs. Shipping fees are calculated based on the weight, size of your package, and the destination to provide you with the fairest pricing possible.

Whether it's standard, express, or international delivery, I work with reliable carriers (Colissimo or Mondial Relay) to ensure the delivery of your package within the estimated timeframes, with tracking and insurance. If you wish to use other shipping providers like FedEx or UPS, please contact me at hello@marie-alhomme.com or by phone at +33(0)661356222 so I can calculate a cost estimate for you.

Do you ship internationally?

I ship worldwide. If your country is not listed, please contact me at hello@marie-alhomme.com or by phone at +33(0)661356222. With your complete details, I will provide you with a final invoice that you can then pay by bank transfer or credit card.

What are the delivery timeframes?

All orders (excluding custom orders) are shipped within 24 hours (excl. week-ends). The delivery time then depends on the chosen shipping method (Mondial Relay or Colissimo) and the delivery location (France or abroad). Delays may occur due to reasons beyond my control (e.g., related to the carrier).

How can I track my order?

You will receive an email upon shipment containing the tracking number and a link. Of course, you can contact me at any time if you have questions.

Can I change my delivery address?

It is sometimes possible to change a delivery address as long as the order has not been shipped. To do so, please contact me as soon as possible via hello@marie-alhomme.com or by phone at +33(0)661356222.

Once your order has been shipped, it is no longer possible to make changes. In that case, you will need to contact the selected carrier as soon as possible (but with no guarantee of results).

My package is lost/I haven't received my order… what should I do?

Contact me as soon as possible via hello@marie-alhomme.com or by phone at +33(0)661356222.

How can I return an item, and what are the maximum return timeframes?

In accordance with Article L. 221-18 of the French Consumer Code, you have a right of withdrawal within 14 (fourteen) days after receiving the relevant item, based on a written explanation, except for sales of custom items made to your specifications (unless there is a major defect in the item).

Please contact me as soon as possible via hello@marie-alhomme.com or by phone at +33(0)661356222 to determine the reason for your dissatisfaction. A solution will be provided under the best conditions.

For more information, please refer to the Terms and Conditions.

Can I return a discounted product?

Sales are rare on the site, but regardless, a discounted item (either temporarily or permanently, like the "Near Perfect" items) enjoys the same guarantees as any other item. Therefore, you can refer to the previous answer and the relevant section in the Terms and Conditions for more information.

What are the refund reception procedures?

The refund will be made by bank transfer within a maximum of 14 days following the receipt of the relevant products.

What should I do if my order is damaged?

If your package arrives damaged, please report it to the carrier upon receipt by issuing a reservation. If it is severely damaged, you can also refuse it, and it will be returned to me.
Then, contact me as soon as possible via email at hello@marie-alhomme.com or by phone at +33(0)661356222.

How do I take care of my product?

Care instructions are provided on the "identity card" included with each piece. In general, it is recommended to avoid machine washing bags and wallets and limit cleaning to spot cleaning, which will vary depending on the material involved (leather, cork, faux leather, fabric, etc.).

You can contact me via email at hello@marie-alhomme.com or by phone at +33(0)661356222 if you have any doubts or need clarification on a specific piece.

Is there a warranty on the creations?

All my creations are covered by a legal warranty against hidden defects and a legal warranty of conformity, both of which last for 2 years. All the details can be found in the Terms and Conditions.

Do you offer a bag and accessory maintenance/repair service?

This service is offered on request only. Please contact me via email at hello@marie-alhomme.com or by phone at +33(0)661356222.

You can send me your MA brand or equivalent items (at your expense) for an assessment of repair/maintenance costs. Once the quote is accepted, I will proceed with the chosen actions and then return your item(s) to you (the shipping costs will be detailed in the quote). If you decline the quote, you will have to organize the return, at your expense.

I am a professional; what are your purchasing and resale terms?

I am very interested by the idea of displaying my pieces in physical stores and sharing my collection with enthusiasts of bold and high-quality accessories in selected boutiques.

If you are interested in distributing the brand, organizing an event in partnership with the MA brand, etc. I would be happy to discuss the operating terms with you.

Please contact me via hello@marie-alhomme.com or by phone at +33(0)661356222 to discuss a potential collaboration.

Where can we find your products?

You can find my complete range of creations on this website. I am proud to offer you an exceptional online shopping experience with detailed photos and comprehensive product descriptions to help you make the best choice.

I'm not on display in any shop right at the moment, but always opened to that so feel free to contact me.

If you would like to stay updated on my news, I invite you to follow me on Facebook or Instagram. On these pages, I also regularly announce the markets or trade shows I participate in, where you can see my bags in person.

How can you be contacted?

You can contact me at any time from any page using the "Messenger" widget, through the contact form, by email at hello@marie-alhomme.com, or by phone at +33(0)661356222.