“D'or et de Charbon” N° CO-091

Do I need to register to make purchases on the online store?

It's not necessary to have an account to place an order on this website.

Is it possible to order a custom piece?

In addition to the original creations offered on the website and created on inspiration, I offer an on-demand solution to create pieces that match your emotions, designs that reflect you. To achieve this, I've created the Bespoke Service.

Through this service, I offer to create a piece that reflects you, using your sentimental fabrics, fabrics from my stock, or even fabrics I find specifically for you. My creativity and expertise, combined with your imagination, have no limits.

1. First Contact
2. Defining Project
3. Estimate & Order
4. Crafting the Magic
5. Delivery & Wonder

1. Shoot me an e-mail or use the appointment request form to book a visio call, during which we will discuss all the parameters of your project.
2. I will then work on a detailed personalized offer for the entire process, and send you a quote.
3. Once the quote is accepted, I will send you a final invoice that you can pay in three installments via bank transfer: 40% non-refundable deposit ; 30% work-start installment ; 30% balance right before shipping.
4. I'll then start working my magic to craft your very own custom creation. Depending on your wishes, I will update you with pics and videos through the whole process... or keep the secret until you open your package!
5. Finally, it's time for me to ship your tracked and insured package, and for you to eagerly stalk it until you can at long last marvel at unboxing it :)

Can I modify or cancel my order?

It's possible to modify or cancel an order within 6 hours of purchase. To do so, please contact me as soon as possible via hello@marie-alhomme.com or by phone at +33(0)661356222.

Once your order has been shipped, I cannot cancel it. In that case, you will need to wait to receive it and then return it within 14 days of delivery, at your own expense, and I will refund you according to the terms outlined in the Terms and Conditions.

How long does it take for a custom piece?

The time it takes will greatly depend on the complexity of your request, the availability of components, and my schedule, which varies depending on the time of year. On average, expect between 4 and 10 weeks. The quote I provide will contain an accurate estimate of the timeline, and I commit to responding as accurately as possible to your requests, while respecting the creative and production process.

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