“Mille Toffees” N° CO-113

Is it possible to order a custom piece?

In addition to the original creations offered on the website and created on inspiration, I offer an on-demand solution to create pieces that match your emotions, designs that reflect you. To achieve this, I've created the Bespoke Service.

Through this service, I offer to create a piece that reflects you, using your sentimental fabrics, fabrics from my stock, or even fabrics I find specifically for you. My creativity and expertise, combined with your imagination, have no limits.

1. First Contact
2. Defining Project
3. Estimate & Order
4. Crafting the Magic
5. Delivery & Wonder

1. Shoot me an e-mail or use the appointment request form to book a visio call, during which we will discuss all the parameters of your project.
2. I will then work on a detailed personalized offer for the entire process, and send you a quote.
3. Once the quote is accepted, I will send you a final invoice that you can pay in three installments via bank transfer: 40% non-refundable deposit ; 30% work-start installment ; 30% balance right before shipping.
4. I'll then start working my magic to craft your very own custom creation. Depending on your wishes, I will update you with pics and videos through the whole process... or keep the secret until you open your package!
5. Finally, it's time for me to ship your tracked and insured package, and for you to eagerly stalk it until you can at long last marvel at unboxing it :)

How long does it take for a custom piece?

The time it takes will greatly depend on the complexity of your request, the availability of components, and my schedule, which varies depending on the time of year. On average, expect between 4 and 10 weeks. The quote I provide will contain an accurate estimate of the timeline, and I commit to responding as accurately as possible to your requests, while respecting the creative and production process.

How do you ship?

Delivery of your order is an essential part of my customer service. I strive to provide you with a reliable, fast, and convenient delivery experience, so you can quickly enjoy your purchases.

Once your order is placed, I ensure that your items are carefully packaged and prepared for shipping. I choose the most suitable packaging options to protect your products during transportation.
My pieces are thoughtfully wrapped and shipped in upcycled cardboard boxes (read more).

Each bag is protected by its custom-made satin drawstring pouch, made from 100% organic cotton satin or 100% linen fabric, and closed with a 100% organic cotton cord, that I custom-make specifically for each bag.
Wallets and other small items are wrapped in tissue paper, either new (locally and sustainably produced) or recycled depending on their size.

I offer free shipping to France. For all other destinations, I aim to maintain competitive and transparent shipping costs. Shipping fees are calculated based on the weight, size of your package, and the destination to provide you with the fairest pricing possible.

Whether it's standard, express, or international delivery, I work with reliable carriers (Colissimo or Mondial Relay) to ensure the delivery of your package within the estimated timeframes, with tracking and insurance. If you wish to use other shipping providers like FedEx or UPS, please contact me at hello@marie-alhomme.com or by phone at +33(0)661356222 so I can calculate a cost estimate for you.

How can I track my order?

You will receive an email upon shipment containing the tracking number and a link. Of course, you can contact me at any time if you have questions.

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